Who answers a number: the AI agent or the call menu

PUThttps://api.norreach.app/v1/phone-numbers/{id}/inbound-mode

Switches who answers one of the workspace's bought numbers — ai (the AI agent) or menu (the call menu: AI, your team, voicemail) — exactly as Settings › Inbound calls does: the number moves first, and the saved mode never claims what the number isn't. A number still settling or not switchable is 409 / 422. Owners, admins and managers. dry_run=true checks it and changes nothing.

⚠ calls:routingRole must allow: calls.routingSupports dry_runOperation id: set_number_inbound_mode

PUT/phone-numbers/{id}/inbound-mode

curl -X PUT "https://api.norreach.app/v1/phone-numbers/{id}/inbound-mode" \
  -H "Authorization: Bearer $NORREACH_API_KEY" \
  -H "Idempotency-Key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{
  "mode": "menu"
}'

Who answers a number: the AI agent or the call menu

{
  "id": "5e6f7a8b-9c0d-4e1f-8a2b-3c4d5e6f7a8b",
  "object": "routing_number",
  "number": "+46812345678",
  "label": "Stockholm office",
  "inbound_mode": "menu"
}

Authorizations

Authorizationstringheaderrequired

Bearer authentication: send Authorization: Bearer <key>, with an API key or an OAuth access token. The key needs the scope calls:routing. API keys and scopes

Path parameters

idstring (uuid)pathrequired

An id (UUID).

Query parameters

dry_runbooleanquery

Run every check and return what would happen, changing nothing.

Headers

Idempotency-Keystringheader

Any unique string (≤ 255). The same key with the same request returns the first answer for 24 hours.

Body

application/json

modeenumrequired

One of:aimenu

Response

200application/json— Who answers a number: the AI agent or the call menu

idstring (uuid)required

An id (UUID).

object"routing_number"required

numberstringrequired

labelstring | nullrequired

inbound_modeenumrequired

One of:aimenu

Errors

Errors are application/problem+json with a stable code.

Status	Code	Meaning
400	`bad_request`	The request couldn't be read.
400	`unknown_field`	The request has a field this operation doesn't know.
401	`unauthorized`	A valid API key is required.
403	`insufficient_scope`	This API key doesn't have the scope this operation needs.
403	`feature_not_enabled`	The API isn't switched on for this workspace.
403	`role_forbidden`	The key's creator's role can't do this.
404	`not_found`	That doesn't exist.
409	`idempotency_in_progress`	A request with this Idempotency-Key is still running.
409	`conflict`	That conflicts with the current state.
413	`too_large`	The request body is too large.
422	`validation_failed`	The request has invalid fields.
422	`idempotency_mismatch`	This Idempotency-Key was used with a different request.
429	`rate_limited`	Too many requests. Slow down and try again.
500	`server_error`	Something went wrong on our side.
503	`unavailable`	The API isn't available right now. Try again shortly.

PUT/phone-numbers/{id}/inbound-mode

curl -X PUT "https://api.norreach.app/v1/phone-numbers/{id}/inbound-mode" \
  -H "Authorization: Bearer $NORREACH_API_KEY" \
  -H "Idempotency-Key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{
  "mode": "menu"
}'

Who answers a number: the AI agent or the call menu

{
  "id": "5e6f7a8b-9c0d-4e1f-8a2b-3c4d5e6f7a8b",
  "object": "routing_number",
  "number": "+46812345678",
  "label": "Stockholm office",
  "inbound_mode": "menu"
}