A call's transcript

GEThttps://api.norreach.app/v1/calls/{id}/transcript

What was said, turn by turn (agent = the AI caller, contact = the person). Sensitive: needs calls:recordings, and every read is audit-logged.

calls:recordingsRole must allow: calls.monitorOperation id: get_call_transcript

GET/calls/{id}/transcript

curl -X GET "https://api.norreach.app/v1/calls/{id}/transcript" \
  -H "Authorization: Bearer $NORREACH_API_KEY"

A call's transcript

{
  "object": "transcript",
  "call_id": "8b9c0d1e-2f3a-4b4c-9d5e-6f7a8b9c0d1e",
  "turns": [
    {
      "role": "agent",
      "message": "Hi Maja, this is Nora calling for Example Staffing …",
      "at_seconds": 0
    }
  ]
}

Authorizations

Authorizationstringheaderrequired

Bearer authentication: send Authorization: Bearer <key>, with an API key or an OAuth access token. The key needs the scope calls:recordings. API keys and scopes

Path parameters

idstring (uuid)pathrequired

An id (UUID).

Response

200application/json— A call's transcript

object"transcript"required

call_idstring (uuid)required

An id (UUID).

turnsobject[]required

Show child attributes

turns[].rolestringrequired

turns[].messagestringrequired

turns[].at_secondsnumber | nullrequired

Errors

Errors are application/problem+json with a stable code.

Status	Code	Meaning
400	`bad_request`	The request couldn't be read.
400	`unknown_field`	The request has a field this operation doesn't know.
401	`unauthorized`	A valid API key is required.
403	`insufficient_scope`	This API key doesn't have the scope this operation needs.
403	`feature_not_enabled`	The API isn't switched on for this workspace.
403	`role_forbidden`	The key's creator's role can't do this.
404	`not_found`	That doesn't exist.
429	`rate_limited`	Too many requests. Slow down and try again.
500	`server_error`	Something went wrong on our side.
503	`unavailable`	The API isn't available right now. Try again shortly.

GET/calls/{id}/transcript

curl -X GET "https://api.norreach.app/v1/calls/{id}/transcript" \
  -H "Authorization: Bearer $NORREACH_API_KEY"

A call's transcript

{
  "object": "transcript",
  "call_id": "8b9c0d1e-2f3a-4b4c-9d5e-6f7a8b9c0d1e",
  "turns": [
    {
      "role": "agent",
      "message": "Hi Maja, this is Nora calling for Example Staffing …",
      "at_seconds": 0
    }
  ]
}