One call, or where an API call request stands

GEThttps://api.norreach.app/v1/calls/{id}

With a call id: the call. With the id POST /calls answered: where the request stands — awaiting_approval, skipped, queued, blocked (with reason) or placed (with call_id).

calls:readOperation id: get_call

GET/calls/{id}

curl -X GET "https://api.norreach.app/v1/calls/{id}" \
  -H "Authorization: Bearer $NORREACH_API_KEY"

One call, or where an API call request stands

{
  "id": "8b9c0d1e-2f3a-4b4c-9d5e-6f7a8b9c0d1e",
  "object": "call",
  "contact_id": "7d1c3b2a-5e4f-4a1b-9c8d-0e1f2a3b4c5d",
  "campaign_id": null,
  "enrollment_id": null,
  "direction": "outbound",
  "status": "completed",
  "duration_seconds": 184,
  "sentiment": "positive",
  "summary": "Maja needs two nurses from June; asked for a call back Thursday.",
  "successful": true,
  "started_at": "2026-11-04T09:12:33.120Z",
  "ended_at": "2026-11-04T09:15:37.120Z",
  "created_at": "2026-11-04T09:12:30.000Z"
}

Authorizations

Authorizationstringheaderrequired

Bearer authentication: send Authorization: Bearer <key>, with an API key or an OAuth access token. The key needs the scope calls:read. API keys and scopes

Path parameters

idstring (uuid)pathrequired

An id (UUID).

Response

200application/json— One call, or where an API call request stands

Errors

Errors are application/problem+json with a stable code.

Status	Code	Meaning
400	`bad_request`	The request couldn't be read.
400	`unknown_field`	The request has a field this operation doesn't know.
401	`unauthorized`	A valid API key is required.
403	`insufficient_scope`	This API key doesn't have the scope this operation needs.
403	`feature_not_enabled`	The API isn't switched on for this workspace.
404	`not_found`	That doesn't exist.
429	`rate_limited`	Too many requests. Slow down and try again.
500	`server_error`	Something went wrong on our side.
503	`unavailable`	The API isn't available right now. Try again shortly.

GET/calls/{id}

curl -X GET "https://api.norreach.app/v1/calls/{id}" \
  -H "Authorization: Bearer $NORREACH_API_KEY"

One call, or where an API call request stands

{
  "id": "8b9c0d1e-2f3a-4b4c-9d5e-6f7a8b9c0d1e",
  "object": "call",
  "contact_id": "7d1c3b2a-5e4f-4a1b-9c8d-0e1f2a3b4c5d",
  "campaign_id": null,
  "enrollment_id": null,
  "direction": "outbound",
  "status": "completed",
  "duration_seconds": 184,
  "sentiment": "positive",
  "summary": "Maja needs two nurses from June; asked for a call back Thursday.",
  "successful": true,
  "started_at": "2026-11-04T09:12:33.120Z",
  "ended_at": "2026-11-04T09:15:37.120Z",
  "created_at": "2026-11-04T09:12:30.000Z"
}