Decide a request

PATCHhttps://api.norreach.app/v1/team-requests/{id}

Moves a request on — its status (open, in_progress, resolved, closed) and / or priority (low, medium, high, urgent) — as Team › Requests does: one activity entry per change, and the person who raised it is told. Owners and admins. dry_run=true answers it as it would be.

team:requestsRole must allow: team.requestsSupports dry_runOperation id: update_team_request

PATCH/team-requests/{id}

curl -X PATCH "https://api.norreach.app/v1/team-requests/{id}" \
  -H "Authorization: Bearer $NORREACH_API_KEY" \
  -H "Idempotency-Key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{
  "status": "resolved"
}'

Decide a request

{
  "id": "2c3d4e5f-6a7b-4c8d-9e0f-1a2b3c4d5e6f",
  "object": "team_request",
  "title": "Can't see the Stockholm number",
  "description": "It's gone from my caller ID list.",
  "status": "resolved",
  "priority": "high",
  "category": "technical",
  "created_by": "8e9f0a1b-2c3d-4e4f-9a5b-6c7d8e9f0a1b",
  "created_at": "2026-11-04T09:00:00.000Z",
  "updated_at": "2026-11-04T09:00:00.000Z"
}

Authorizations

Authorizationstringheaderrequired

Bearer authentication: send Authorization: Bearer <key>, with an API key or an OAuth access token. The key needs the scope team:requests. API keys and scopes

Path parameters

idstring (uuid)pathrequired

An id (UUID).

Query parameters

dry_runbooleanquery

Run every check and return what would happen, changing nothing.

Headers

Idempotency-Keystringheader

Any unique string (≤ 255). The same key with the same request returns the first answer for 24 hours.

Body

application/json

statusenum

One of:openin_progressresolvedclosed

priorityenum

One of:lowmediumhighurgent

Response

200application/json— Decide a request

idstring (uuid)required

An id (UUID).

object"team_request"required

titlestringrequired

descriptionstring | nullrequired

statusenumrequired

One of:openin_progressresolvedclosed

priorityenumrequired

One of:lowmediumhighurgent

categorystring | nullrequired

created_bystring (uuid) | nullrequired

created_atstring | nullrequired

updated_atstring | nullrequired

Errors

Errors are application/problem+json with a stable code.

Status	Code	Meaning
400	`bad_request`	The request couldn't be read.
400	`unknown_field`	The request has a field this operation doesn't know.
401	`unauthorized`	A valid API key is required.
403	`insufficient_scope`	This API key doesn't have the scope this operation needs.
403	`feature_not_enabled`	The API isn't switched on for this workspace.
403	`role_forbidden`	The key's creator's role can't do this.
404	`not_found`	That doesn't exist.
409	`idempotency_in_progress`	A request with this Idempotency-Key is still running.
413	`too_large`	The request body is too large.
422	`validation_failed`	The request has invalid fields.
422	`idempotency_mismatch`	This Idempotency-Key was used with a different request.
429	`rate_limited`	Too many requests. Slow down and try again.
500	`server_error`	Something went wrong on our side.
503	`unavailable`	The API isn't available right now. Try again shortly.

PATCH/team-requests/{id}

curl -X PATCH "https://api.norreach.app/v1/team-requests/{id}" \
  -H "Authorization: Bearer $NORREACH_API_KEY" \
  -H "Idempotency-Key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{
  "status": "resolved"
}'

Decide a request

{
  "id": "2c3d4e5f-6a7b-4c8d-9e0f-1a2b3c4d5e6f",
  "object": "team_request",
  "title": "Can't see the Stockholm number",
  "description": "It's gone from my caller ID list.",
  "status": "resolved",
  "priority": "high",
  "category": "technical",
  "created_by": "8e9f0a1b-2c3d-4e4f-9a5b-6c7d8e9f0a1b",
  "created_at": "2026-11-04T09:00:00.000Z",
  "updated_at": "2026-11-04T09:00:00.000Z"
}