Get a request

GEThttps://api.norreach.app/v1/team-requests/{id}

One of the team's requests with its replies (internal notes included — owners and admins see them).

team:requestsRole must allow: team.requestsOperation id: get_team_request

GET/team-requests/{id}

curl -X GET "https://api.norreach.app/v1/team-requests/{id}" \
  -H "Authorization: Bearer $NORREACH_API_KEY"

Get a request

{
  "id": "2c3d4e5f-6a7b-4c8d-9e0f-1a2b3c4d5e6f",
  "object": "team_request",
  "title": "Can't see the Stockholm number",
  "description": "It's gone from my caller ID list.",
  "status": "open",
  "priority": "high",
  "category": "technical",
  "created_by": "8e9f0a1b-2c3d-4e4f-9a5b-6c7d8e9f0a1b",
  "created_at": "2026-11-04T09:00:00.000Z",
  "updated_at": "2026-11-04T09:00:00.000Z",
  "replies": [
    {
      "id": "3d4e5f6a-7b8c-4d9e-8f0a-1b2c3d4e5f6a",
      "object": "team_request_reply",
      "content": "Looking at it now.",
      "internal": false,
      "author_id": "4e5f6a7b-8c9d-4e0f-9a1b-2c3d4e5f6a7b",
      "created_at": "2026-11-04T09:20:00.000Z"
    }
  ]
}

Authorizations

Authorizationstringheaderrequired

Bearer authentication: send Authorization: Bearer <key>, with an API key or an OAuth access token. The key needs the scope team:requests. API keys and scopes

Path parameters

idstring (uuid)pathrequired

An id (UUID).

Response

200application/json— Get a request

idstring (uuid)required

An id (UUID).

object"team_request"required

titlestringrequired

descriptionstring | nullrequired

statusenumrequired

One of:openin_progressresolvedclosed

priorityenumrequired

One of:lowmediumhighurgent

categorystring | nullrequired

created_bystring (uuid) | nullrequired

created_atstring | nullrequired

updated_atstring | nullrequired

repliesobject[]required

Show child attributes

replies[].idstring (uuid)required

An id (UUID).

replies[].object"team_request_reply"required

replies[].contentstringrequired

replies[].internalbooleanrequired

A note for owners and admins.

replies[].author_idstring (uuid) | nullrequired

replies[].created_atstring | nullrequired

Errors

Errors are application/problem+json with a stable code.

Status	Code	Meaning
400	`bad_request`	The request couldn't be read.
400	`unknown_field`	The request has a field this operation doesn't know.
401	`unauthorized`	A valid API key is required.
403	`insufficient_scope`	This API key doesn't have the scope this operation needs.
403	`feature_not_enabled`	The API isn't switched on for this workspace.
403	`role_forbidden`	The key's creator's role can't do this.
404	`not_found`	That doesn't exist.
429	`rate_limited`	Too many requests. Slow down and try again.
500	`server_error`	Something went wrong on our side.
503	`unavailable`	The API isn't available right now. Try again shortly.

GET/team-requests/{id}

curl -X GET "https://api.norreach.app/v1/team-requests/{id}" \
  -H "Authorization: Bearer $NORREACH_API_KEY"

Get a request

{
  "id": "2c3d4e5f-6a7b-4c8d-9e0f-1a2b3c4d5e6f",
  "object": "team_request",
  "title": "Can't see the Stockholm number",
  "description": "It's gone from my caller ID list.",
  "status": "open",
  "priority": "high",
  "category": "technical",
  "created_by": "8e9f0a1b-2c3d-4e4f-9a5b-6c7d8e9f0a1b",
  "created_at": "2026-11-04T09:00:00.000Z",
  "updated_at": "2026-11-04T09:00:00.000Z",
  "replies": [
    {
      "id": "3d4e5f6a-7b8c-4d9e-8f0a-1b2c3d4e5f6a",
      "object": "team_request_reply",
      "content": "Looking at it now.",
      "internal": false,
      "author_id": "4e5f6a7b-8c9d-4e0f-9a1b-2c3d4e5f6a7b",
      "created_at": "2026-11-04T09:20:00.000Z"
    }
  ]
}