Set a member's working hours

PUThttps://api.norreach.app/v1/members/{id}/schedule

Sets a member's working hours (per weekday: start and end HH:MM, on or off — days left out stay as they are), their time zone, whether their schedule is fixed or flexible, and whether they're taking calls now. Checked on the server: each day once, end after start, a real time zone. Owners, admins and managers, for anyone in the workspace. dry_run=true answers it as it would be saved.

team:schedulesRole must allow: team.schedulesSupports dry_runOperation id: update_member_schedule

PUT/members/{id}/schedule

curl -X PUT "https://api.norreach.app/v1/members/{id}/schedule" \
  -H "Authorization: Bearer $NORREACH_API_KEY" \
  -H "Idempotency-Key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{
  "timezone": "Europe/Stockholm",
  "hours": [
    {
      "day_of_week": 5,
      "start": "08:00",
      "end": "14:00",
      "enabled": true
    }
  ]
}'

Set a member's working hours

{
  "object": "member_schedule",
  "member_id": "8e9f0a1b-2c3d-4e4f-9a5b-6c7d8e9f0a1b",
  "timezone": "Europe/Stockholm",
  "schedule_type": "scheduled",
  "is_online": true,
  "hours": [
    {
      "day_of_week": 1,
      "start": "08:00",
      "end": "16:30",
      "enabled": true
    },
    {
      "day_of_week": 2,
      "start": "08:00",
      "end": "16:30",
      "enabled": true
    },
    {
      "day_of_week": 3,
      "start": "08:00",
      "end": "16:30",
      "enabled": true
    },
    {
      "day_of_week": 4,
      "start": "08:00",
      "end": "16:30",
      "enabled": true
    },
    {
      "day_of_week": 5,
      "start": "08:00",
      "end": "16:30",
      "enabled": true
    }
  ],
  "source": "manual"
}

Authorizations

Authorizationstringheaderrequired

Bearer authentication: send Authorization: Bearer <key>, with an API key or an OAuth access token. The key needs the scope team:schedules. API keys and scopes

Path parameters

idstring (uuid)pathrequired

An id (UUID).

Query parameters

dry_runbooleanquery

Run every check and return what would happen, changing nothing.

Headers

Idempotency-Keystringheader

Any unique string (≤ 255). The same key with the same request returns the first answer for 24 hours.

Body

application/json

timezonestring

schedule_typeenum

One of:scheduledflexible

is_onlineboolean

hoursobject[]

Days left out stay as they are.

Show child attributes

hours[].day_of_weekintegerrequired

0 = Sunday … 6 = Saturday.

hours[].startstringrequired

HH:MM, 24-hour (24:00 = midnight at the end of the day).

hours[].endstringrequired

HH:MM, 24-hour (24:00 = midnight at the end of the day).

hours[].enabledbooleanrequired

Response

200application/json— Set a member's working hours

object"member_schedule"required

member_idstring (uuid)required

An id (UUID).

timezonestringrequired

schedule_typeenumrequired

One of:scheduledflexible

is_onlinebooleanrequired

Taking calls now (the team's hold queue and inbound routing read it).

hoursobject[]required

Show child attributes

hours[].day_of_weekintegerrequired

0 = Sunday … 6 = Saturday.

hours[].startstringrequired

HH:MM, 24-hour (24:00 = midnight at the end of the day).

hours[].endstringrequired

HH:MM, 24-hour (24:00 = midnight at the end of the day).

hours[].enabledbooleanrequired

sourceenumrequired

default = none saved yet: Monday–Friday 09:00–17:00 in the workspace's time zone, as the app assumes.

One of:manualcalendardefault

Errors

Errors are application/problem+json with a stable code.

Status	Code	Meaning
400	`bad_request`	The request couldn't be read.
400	`unknown_field`	The request has a field this operation doesn't know.
401	`unauthorized`	A valid API key is required.
403	`insufficient_scope`	This API key doesn't have the scope this operation needs.
403	`feature_not_enabled`	The API isn't switched on for this workspace.
403	`role_forbidden`	The key's creator's role can't do this.
404	`not_found`	That doesn't exist.
409	`idempotency_in_progress`	A request with this Idempotency-Key is still running.
413	`too_large`	The request body is too large.
422	`validation_failed`	The request has invalid fields.
422	`idempotency_mismatch`	This Idempotency-Key was used with a different request.
429	`rate_limited`	Too many requests. Slow down and try again.
500	`server_error`	Something went wrong on our side.
503	`unavailable`	The API isn't available right now. Try again shortly.

PUT/members/{id}/schedule

curl -X PUT "https://api.norreach.app/v1/members/{id}/schedule" \
  -H "Authorization: Bearer $NORREACH_API_KEY" \
  -H "Idempotency-Key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{
  "timezone": "Europe/Stockholm",
  "hours": [
    {
      "day_of_week": 5,
      "start": "08:00",
      "end": "14:00",
      "enabled": true
    }
  ]
}'

Set a member's working hours

{
  "object": "member_schedule",
  "member_id": "8e9f0a1b-2c3d-4e4f-9a5b-6c7d8e9f0a1b",
  "timezone": "Europe/Stockholm",
  "schedule_type": "scheduled",
  "is_online": true,
  "hours": [
    {
      "day_of_week": 1,
      "start": "08:00",
      "end": "16:30",
      "enabled": true
    },
    {
      "day_of_week": 2,
      "start": "08:00",
      "end": "16:30",
      "enabled": true
    },
    {
      "day_of_week": 3,
      "start": "08:00",
      "end": "16:30",
      "enabled": true
    },
    {
      "day_of_week": 4,
      "start": "08:00",
      "end": "16:30",
      "enabled": true
    },
    {
      "day_of_week": 5,
      "start": "08:00",
      "end": "16:30",
      "enabled": true
    }
  ],
  "source": "manual"
}